Q/SHATC 0001-2025 Requirements for Quality Management System of Non-formal Education and Training

When developing teaching programs, learning service providers shall prepare corresponding training outlines, trainee handbooks, instructor handbooks, etc., and shall:

a) Specify the course name and course content framework;

b) Specify teaching objectives, class hours and assessment methods;

c) Take teaching modes and methodologies into account; where necessary, arrange required translation services based on language requirements;

d) Coordinate teaching staff and learning resources;

e) Design assessments and evaluations, etc.

Training programs shall include but are not limited to the following items:

a) Target trainees;

b) Training objectives;

c) Training contents;

d) Training modes;

e) Total training hours;

f) Training content and schedule arrangement;

g) Methods and handling rules for assessment or training effect evaluation;

h) Selection of courses, teaching materials and examination questions;

i) Arrangement and requirements for training instructors;

j) Arrangement of teaching support staff;

k) Training venues and equipment;

l) List of service practice organizations; (when applicable)

m) Cost accounting and charging standards;

n) Application requirements and application methods;

o) Administrative requirements, etc.

Teaching Implementation

Service providers shall establish trainee files, into which records of trainees' registration, training, assessment, rewards and penalties shall be filed.

Trainee files shall include but are not limited to the following contents:

a) Trainee registration information, such as registration forms;

b) Necessary supporting documents or copies as required by the training program, such as academic certificates, identity certificates and employment history certificates;


c) Documents confirming service relationship, such as training service contracts and payment records;

d) Documents recording the training process, such as formative assessment records, assessment transcripts and training completion certification records.


Class Establishment

Service providers shall form classes and assign trainees to corresponding classes in accordance with the requirements of the training program. Service providers shall ensure

that each class is equipped with one head teacher to take charge of daily class management. The head teacher shall meet the requirements for training assistant instructors specified in the training program of the training service provider. The responsibilities of the head teacher include but are not limited to:

a) Pre-training preparation;

b) Introduce institutional management rules, training requirements, attendance system and assessment requirements to trainees, as well as introduce instructors;

c) Assist instructors and organize trainees to complete teaching activities as required by the training program;

d) Organize trainees to evaluate the teaching performance of instructors;

e) Organize training assessments for trainees and relevant supporting work;

f) Collect, verify and manage trainee basic information and class management documents.


Training Assessment

Service providers are recommended to set up a dedicated assessment panel to evaluate trainees in both theoretical and practical aspects. Assessments shall be consistent with those specified in the training program design.

Trainees who pass the training assessment shall be issued training completion certificates in accordance with the certificate design specifications. Necessary remedial measures shall be adopted for those failing the assessment; trainees who meet the standards after remedial measures shall also receive training completion certificates as designed. Trainees who still fail after remedial measures shall be issued corresponding attendance certificates as stipulated in the training program.

Service providers shall provide methods and channels for inquiry and verification of training completion certificates.


Relevant Standards

GB/T 19001-2016 Quality management systems — Requirements

GB/T 26997-2011 Learning services for non-formal education and training — Vocabulary

GB/T 29358-2012 Quality requirements for learning services of non-formal education and training — Vocational training

GB/T 37709-2019 General rules for non-formal education services

GB/T 21644-2008 General requirements for network distance education platform

GB/T 39050-2020 Specification for distance education services

GB/T 19025-2023 Quality management — Guidelines for competence management and personnel development

Service Process
  • Certification Application

  • Contract Review

  • Sign Certification Contract

  • Develop Audit Programme

  • Establish Audit Team & Prepare Audit Plan

  • On-site Audit Implementation

  • Closure Verification of Nonconformities

  • Review and Certification Decision

  • Issue Certificate

  • Post-certification Surveillance


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