Automotive Maintenance Service Certification

The automobile service industry emerged and thrived along with the development of the automobile industry, and has now become one of the most dynamic industries in the tertiary industry. Among its sectors, automobile maintenance and repair service draws the greatest attention. Therefore, to promote the normalization and standardization of automobile maintenance and repair services, the CNCA has issued RB/T 306‑2017 Technical Requirements for Automobile Maintenance Service Certification. Enterprises can demonstrate their maintenance and repair service level to consumers through automobile maintenance service certification, so as to build a good reputation for repair services.










Application Conditions
  • Formal application can be submitted only after providing automobile maintenance and repair services for at least one year

Document Checklist
  • Certification Application Form

  • Business License

  • Copies of administrative permits, qualification certificates, agency certificates, authorization certificates and other documents required by laws and regulations for activities covered by the automobile maintenance and repair service system

  • System Documents

  • Organizational standardized structure, etc.


Value & Benefits
  • Create a transparent, trustworthy and reliable consumption environment and improve customer satisfaction level.

  • Demonstrate to consumers its leading service position in the national industry.

  • Compliance with automobile maintenance and repair service standards can strengthen the management level and service capacity of maintenance and repair services.

  • Continuously improve maintenance and repair services, perfect the service system and build a good reputation for maintenance and repair services.


Service Process
  • Certification Application

  • Customer Perceived Quality Evaluation

  • Initial On‑site Audit of Enterprise

  • Service Quality Assessment

  • Certification Approval

  • Surveillance after Certification


FAQ
 
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